Senior Business Analyst

All Regions
Corporate Services
Jul 27, 2023

About the business

At we want all country people to have a safe home, enough money to live on and strong, positive relationships.

We are a non-government organisation (NGO) and our values (CARE – Compassion, Adaptability, Relationships, and Excellence) underpin the work we do.  Together, as one team we CARE to ensure all country people experience the same seamless and consistent service across all touch points in a welcoming and non-judgemental environment. is a Child Safe Organisation and provides an environment where the safety of children and young people is our highest priority.

10% of staff are Aboriginal or Torres Strait Islander and growing – you could be a part of that growth.


About the role is seeking a Senior Business Analyst to play a key role in achieving successful outcomes across’s system replacement projects and governance initiatives. For this new and dynamic role, we seek a generalist who can work across domains to successfully support wide-ranging changes within The Senior Business Analyst brings enthusiasm to their work and those they work with. Independence, flexibility and an outcomes focus are needed to map current state business needs against future-state system functionality. As our systems transformation efforts continue, the Business Analyst will be a driver of positive change within our business units and ensure the as-built processes are documented for future growth. Our body of work encompasses major projects across our corporate functions (in particular focusing on a new Client Management System) as well as corporate processes such as risk management, incident handling and KPIs. With more than 40 programs operating across multiple funding bodies, aligning process and highlighting key metrics will allow for quicker decision making within This role offers a genuine opportunity to make a meaningful difference within through focused generational change and in turn support our staff improve lives within the regional communities in which we operate. Job responsibilities include:

  • Map, analyse and determine needs of current business processes in order to better meet their within new systems.
  • Support business units transition from current to future state through planned and measured activities.
  • Partner with stakeholders across business and service units to develop analysis and documentation collaboratively, communicating effectively and efficiently with stakeholders.
  • Maintain a reference of business processes to help guide future business decisions.
  • Develop and implement quality controls to ensure record integrity and safety.
  • Work closely with stakeholders to understand business requirements and translate them into actionable insights.
  • Aid in project and initiative status reporting activities for internal and external needs.


  • $61.56 per hour
  • Full Time
  • Fixed Term 2 Years
  • Employee Assistance Program
  • Five (5) weeks annual leave
  • Salary packaging benefits and 11.5% employer contribution to superannuation.

Special Conditions

  • Current SA Driver’s Licence ‘Class C’ or interstate equivalent
  • Current Satisfactory Working With Children Check (WWCC) or willingness to obtain in accordance with policy.
  • Current National Police Check or willingness to obtain in accordance with policy.

Qualifications, Experience and Attributes

  • Bachelor’s degree in business, data science, psychology or a related field
  • Minimum 5 years of demonstrated experience in process analysis including demonstrated experience in business analysis techniques or frameworks
  • Demonstrated experience in interpreting complex processes and data sets to align tasks and determine core information sets
  • Demonstrated experience in whole-of-business change initiatives
  • Demonstrated experience in key organisation-wide systems projects, such as client management, HR, rostering
  • Demonstrated knowledge of information security in relation to vulnerable client data and safeguarding
  • Demonstrated experience in communication and presentation skills, with the ability to communicate complex ideas to non-technical audiences.
  • Comprehensive project management skills, with the ability to manage multiple projects and priorities simultaneously.

Highly Regarded

  • Experience working with Aboriginal and Torres Strait Islander peoples, families and communities.
  • Experience working with staff at all levels of a business, from client-facing to executive.
  • Experience as a team player who can maintain effective relationships (remotely and in person) across a broad spectrum of stakeholders and time pressures.
  • Experience working with with corporate governance functions and process alignment
  • Hands-on experience with large business systems (CRM, HR, workforce management)
  • Experience with using tools such as PowerBI and Excel for data manipulation and reporting
  • Previous experience in working in the not-for-profit sector.
  • Understanding of current community sector trends, issues, and challenges.
  • Experience in project and data frameworks/methodologies such as PRINCE2, Agile, BABOK


How to apply

You may apply through SEEK, or email:

In support of your application please:

  • Subject line:  Your Name: [BA – ACC]
  • A cover letter outlining your reasons for applying and addressing the essential qualifications and experience from the position description.
  • Include a current CV/Resume with contact details for two (2) referees, one (1) of whom is/was a direct line manager.


Please click here for a copy of the position description or call Matthew Burgess on 08 8531 4900.


Applications close 14th July 2024

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Max. file size: 64 MB. Locations is a dynamic organisation servicing the South Australian communities the Limestone Coast, Murraylands, Riverland, Adelaide Hills and Fleurieu Peninsula.

Our mission is for all country people to have a safe home, enough money to live on and strong, positive relationships.

Please find our service locations here or use our contact form to request a service.

Mount Gambier
Head office and Foster Care

70-72 White Avenue Mount Gambier, SA 5290
PO Box 1842 Mount Gambier SA 5290
Monday to Friday 9am to 5pm

Mount Gambier
Community Centre

22-24 Ferrers Street Mount Gambier, SA 5290
Monday to Friday 9am to 5pm

Mount Gambier
Family Relationship Centre

1 Helen Street (cnr Bay Road) Mount Gambier, SA 5290
9am to 5pm
10:30am to 5pm
9am to 5pm
9am to 5pm
Later by appt
9am to 5pm

Berri Community Centre
Servicing the Riverland

5 Kealley Street Street Berri, SA 5343
PO Box 1345 Berri, SA 5343
Monday to Friday 9am to 5pm

Murraylands Centre
Servicing the Murraylands, Adelaide Hills and Fleurieu Peninsula

29 Bridge Street Murray Bridge, SA 5253
PO Box 2090 Murray Bridge, SA 5253
Monday to Friday 9am to 5pm

Community Centre

57-59 George Street Millicent, SA 5280
PO Box 378 Millicent, SA 5280
Monday to Friday 9am to 4pm
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