Children’s Contact Centre Worker

About the role

ac.care is seeking a Children’s Contact Centre Worker to support families by applying a child-centered approach through the facilitation of changeovers and supervising visits.

The role requires availability on weekends and to work as part of team to deliver high-quality children contact services to families across the Limestone Coast.

As part of this you will:

• Work with vulnerable families to supervise and provide support, meeting the needs of children, young people and parents.
• Liaise and negotiate with clients applying a child centered approach.
• Participate in client reviews, internal audits and program service evaluations.
• Prepare communications and reports for management as required and record and maintain accurate data.

Special conditions 

• Primarily weekend work.
• Current SA Driver’s Licence Class C or interstate equivalent.
• Current ‘Provide First Aid’ Certificate.
• Current Satisfactory Working With Children Check (WWCC) or willingness to obtain in accordance with ac.care policy.
• Current Satisfactory National Police Check or willingness to obtain in accordance with ac.care policy.
• Child Safe Environment (‘Through Their Eyes’) training or willingness to obtain in accordance with ac.care policy.

Benefits:

• $43.23 per hour
• Casual Employment
• 12% employer contribution to superannuation
• Employee Assistance Program

Qualifications, Experience and Attributes:

• Tertiary or formal qualifications (certificate 4 or above) and/or demonstrated
  experience in Social Work, Social Science, Community Services or a related
  field.
• High level of communication skills (listening, verbal and written), including the
  ability to establish rapport and maintain a positive relationship with clients.
• Demonstrated understanding of confidentiality and privacy, including the
  principles of sharing information about children and families.
• Demonstrated ability to advocate, liaise and negotiate with clients.
• Ability to work with vulnerable families and be sensitive to the needs of others
  including children and young people, in a welcoming and non-judgmental
  environment.
• Demonstrated commitment, drive and initiative, with the ability to work
  independently within established routines and procedures.
• Ability to use a range of software packages, including MS Office suite.

How to apply 

You may also apply through SEEK, or email: careers@accare.org.au

In support of your application please:

• Include the following in the subject line:  Your Name – [CCCW – MTG]
• Include a cover letter outlining your reasons for applying and addressing the essential qualifications and experience from the position description.
• Include a current CV/Resume with contact details for two (2) referees, one (1) of whom must be, of have been, your direct line manager.

Please click here for a copy of the position description. For any additional information, please contact Juliann Jordan on 0419 264 857.

Applications close 12 July 2026.