At ac.care, we have a Code of Conduct which is a set of rules telling our staff what behaviour is and is not okay. This video is to tell you a bit more about what you, as an ac.care client, can expect from us.

Our code of conduct has a lot of information, including

• Using ac.care’s equipment like phones, computers and cars,
• Having safe and respectful relationships with clients,
• Using social media,
•  Working respectfully with Aboriginal and Torres Strait Islander people,
• Keeping ourselves and others safe in the workplace,
• Letting someone know if another staff member or volunteer is not following the Code of Conduct
• Keeping our clients’ information confidential, and
• How to work safely with children and young people.

It’s important to us that children and young people who are our clients can be safe and feel safe, and we want you to understand your rights. There are rules about how our staff are with children and young people. ac.care staff and volunteers are not allowed to:

• Meet with you outside of work time, either in person or online
• Have any kind of sexual contact with you
• Take photos of you without their consent
• Take photos of you on their personal device
• Ask you to keep a relationship secret
• Do anything to physically hurt you
• Physically restrain you (this means hold you and stop you from moving) unless they need to do this to make sure that you don’t hurt yourself or someone else

If staff don’t follow our Code of Conduct, ac.care needs to know about it. If you think a staff member hasn’t followed these rules, you can make a complaint.

If you’d like to see the Code of Conduct, you can download it here or you can ask anybody who works at ac.care to give you a copy. If you need help understanding it, they can read through it with you, and explain anything that you find a bit confusing.