Client Service Officer

About the role

ac.care is seeking a Client Service Officer (CSO) as the first person people meet when seeking help – sometimes at very difficult moments in their lives. This role is about more than administration; it’s about human connection. The CSO provides a warm, trauma-informed welcome, listens without judgement, and helps people access the right support quickly and respectfully.

The CSO brings compassion, professionalism and a strong sense of social awareness – understanding that every person’s story is shaped by their culture, community, identity and circumstances. You will work collaboratively with colleagues across programs to deliver information about referral pathways and support services throughout the Limestone Coast, Murraylands and Riverland.

As part of this you will:

• Provide a calm, compassionate and non-judgemental first point of contact.
• Listen actively to understand client needs and strengths.
• Offer information and referral options that respect each person’s choice, culture and identity.
• Uphold trauma-informed, anti-oppressive and inclusive practice in all interactions.
• Foster a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander peoples and people from all backgrounds.
• Every person is greeted with empathy, respect and cultural safety.
• Clients are supported to access services through clear information, warm referrals and follow-up.
• Reception and administrative systems run smoothly to enable excellent client service.
• The site environment reflects inclusion, safety and dignity for all.
• Support clients to navigate internal and external services.
• Work collaboratively with program teams to ensure timely and coordinated responses.
• Maintain accurate, confidential client information and referral records.
• Manage reception, phone, email and room bookings with professionalism.
• Provide administrative support to site teams and visiting services.
• Contribute to continual improvement of client-facing processes.

Special Conditions

• Current SA driver’s licence ‘Class C’ or interstate equivalent.
• Current Satisfactory Working with Children Check (WWCC) or willingness to obtain in accordance with ac.care policy.
• Current National Police Check or willingness to obtain in accordance with ac.care policy.
• Child Safe Environment Certificate or willingness to obtain in accordance with ac.care policy.

Benefits

• $34.58 per hour
• Part Time 0.66 FTE
• Five (5) weeks annual leave
• Salary packaging benefits
• 12% employer contribution to superannuation
• Employee Assistance Program (EAP)

Qualifications, Experience and Attributes

• Experience in community services or customer services.
• Demonstrated empathy, cultural humility and respect for people experiencing vulnerability or trauma.
• Proven ability to identify client needs and provide inclusive, strengths-based responses.
• Strong interpersonal and communication skills – listening, de-escalation, clear information sharing.
• Understanding of social justice, equity and diversity principles.
• Capacity for reflective practice, self-awareness and emotional regulation.
• Ability to manage time, priorities and accuracy in busy environments.
• Familiarity with Microsoft Office and data entry systems.
• Understanding of confidentiality, privacy and professional boundaries.
• Commitment to safe work and wellbeing practices.

How to apply 

You may also apply through SEEK, or email: careers@accare.org.au

In support of your application please:

• Subject line:  Your Name [CSO – MTG]
• A cover letter outlining your reasons for applying and addressing the essential qualifications and experience the position description.
• Include a current CV/Resume with contact details for two (2) referees, one (1) of whom is/was a direct line manager.

Please click here for a copy of the position description. For any further information, please contact Kelly McGuinness on 08 7725 3000

Applications close 14 May 2026.