ac.care understands you may find making a complaint difficult and sometimes it takes a lot of courage. It is important we do hear from you, because:
1. It is best to provide feedback or raise the concern with the relevant staff member first.
2. If you are not satisfied with the outcome, you can speak to the line manager of the staff member.
3. If you are still not satisfied, you can make a formal complaint:
For more information about the process of submitting a formal complaint, download the ‘client feedback and complaints’ flyer (below).
ac.care Complaints Process Brochure
ac.care Client Feedback and Complaints Flyer (PDF)
At ac.care, we have a Code of Conduct which is a set of rules telling our staff what behaviour is and is not okay. This video is to tell you a bit more about what you, as an ac.care client, can expect from us.
Our code of conduct has a lot of information, including
It’s important to us that children and young people who are our clients can be safe and feel safe, and we want you to understand your rights. There are rules about how our staff are with children and young people. ac.care staff and volunteers are not allowed to:
If staff don’t follow our Code of Conduct, ac.care needs to know about it. If you think a staff member hasn’t followed these rules, you can make a complaint.
If you’d like to see the Code of Conduct, you can download it here or you can ask anybody who works at ac.care to give you a copy. If you need help understanding it, they can read through it with you, and explain anything that you find a bit confusing.
ac.care is a dynamic organisation servicing the South Australian communities the Limestone Coast, Murraylands, Riverland, Adelaide Hills and Fleurieu Peninsula.
Our mission is for all country people to have a safe home, enough money to live on and strong, positive relationships.
Please find our service locations here or use our contact form to request a service.
