CONTINUING SUPPORT: chief executive officer Shane Maddocks says the organisation has modified its operations in line with advice from officials to reduce risks around the spread of COVID-19, while maintaining delivery of services to the community.

SERVICES to support vulnerable people are increasingly important as uncertainty grows over the impact of COVID-19 in regional South Australia.

“The impacts of these events will be broad on many sectors of society, adding pressure on those already facing financial and other hardships,” chief executive officer Shane Maddocks said.

“We will continue to be there for country South Australians, especially the many vulnerable people among our clients, and must continue to support people in any way we can, perhaps more than ever.” sites and services remain open in the Limestone Coast, Riverland and Murraylands, with measures implemented to safeguard clients, employees, volunteers and site visitors in response to concerns regarding the spread of COVID-19.

“We are resilient, resourceful and will be guided by our values of compassion and adaptability more than ever – it is unprecedented times, however we are prepared and have plans in place to manage disruptions to our work as they arise due to the current situation,” Mr Maddocks said.

The broad social welfare agency is reviewing its operations daily to identify emerging issues and has increased some of its emergency relief services to clients due to additional hardships faced in the current situation.

“We continue to work to ensure the provision of our services is safe for clients, staff, volunteers and other visitors and will make adjustments as necessary, based on the latest advice from relevant authorities,” Mr Maddocks said.

“Helping to meet the needs of vulnerable people, such as children in state care and people who are homeless or at risk of homelessness, remains our priority.”

Changes implemented to mitigate risks posed by COVID-19 across sites include increased hygiene practices, moving meetings and client interactions away from face-to-face contact where possible and modifying staffing arrangements, including limiting travel and encouraging work from home.

Signs have also been placed at the entrances to sites urging those who may be at higher risk of carrying coronavirus to contact via phone on 1300 ACCARE (1300 222 273) rather than entering service areas and putting vulnerable clients and staff at risk.

“We have had to cease some non-essential services, including some group activities, and moved training and some other contact from face-to-face to other options, such as telephone contact, as we continue to implement measures to ensure our essential services to the community continue,” he said.

Mr Maddocks said it was important remained in a position to not just assist people while measures are in place to restrict the spread of coronavirus, but also as the economy recovers from the pandemic over the longer-term.

“It is too early to say how significant the impact will be, but it is likely to be broad and while figures of three to six months have been suggested for the immediate impact, it will be followed by a longer term of recovery and it is important agencies such as ours continue to be in a position to help those facing additional pressures,” Mr Maddocks said. Locations is a dynamic organisation servicing the South Australian communities the Limestone Coast, Murraylands, Riverland, Adelaide Hills and Fleurieu Peninsula.

Our mission is for all country people to have a safe home, enough money to live on and strong, positive relationships.

Please find our service locations here or use our contact form to request a service.

Mount Gambier
Head office and Foster Care

70-72 White Avenue Mount Gambier, SA 5290
PO Box 1842 Mount Gambier SA 5290
Monday to Friday 9am to 5pm

Mount Gambier
Community Centre

22-24 Ferrers Street Mount Gambier, SA 5290
Monday to Friday 9am to 5pm

Mount Gambier
Family Relationship Centre

1 Helen Street (cnr Bay Road) Mount Gambier, SA 5290
9am to 5pm
10:30am to 5pm
9am to 5pm
9am to 5pm
Later by appt
9am to 5pm

Berri Community Centre
Servicing the Riverland

5 Kealley Street Street Berri, SA 5343
PO Box 1345 Berri, SA 5343
Monday to Friday 9am to 5pm

Murraylands Centre
Servicing the Murraylands, Adelaide Hills and Fleurieu Peninsula

29 Bridge Street Murray Bridge, SA 5253
PO Box 2090 Murray Bridge, SA 5253
Monday to Friday 9am to 4pm

Community Centre

57-59 George Street Millicent, SA 5280
PO Box 378 Millicent, SA 5280
Monday to Friday 9am to 4pm
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